Popular Questions

What is a hardware wallet and why do I need one?

A hardware wallet is a secure, physical device used to store cryptocurrency private keys. It is considered one of the safest ways to store and manage cryptocurrency. If you own any amount of cryptocurrency, you need a hardware wallet to protect your investment from theft and hacking.

Which hardware wallet brands do you sell?

We sell two of the most popular and reputable hardware wallet brands, Trezor and Ledger.

What types of cryptocurrencies can I store on a hardware wallet?

Both Trezor and Ledger support a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Ripple, and more.

How do I set up my hardware wallet?

Each hardware wallet comes with its own setup instructions, but generally you will need to download a software application, connect the wallet to your computer or mobile device, and follow the prompts to create a new wallet and seed phrase.

What is a seed phrase and why is it important?

A seed phrase is a unique set of words that serves as a backup for your hardware wallet. It is important because it allows you to recover your cryptocurrency in the event that your hardware wallet is lost or damaged.

How do I store my seed phrase?

Your seed phrase should be written down on a piece of paper and stored in a safe place that only you have access to. You should never store your seed phrase on a computer or online.

How do I transfer cryptocurrency to my hardware wallet?

You can transfer cryptocurrency to your hardware wallet by sending it from your exchange or wallet to the public address of your hardware wallet.

How do I access my cryptocurrency on my hardware wallet?

You can access your cryptocurrency on your hardware wallet by connecting it to a computer or mobile device and entering your pin code.

What if I lose my hardware wallet?

If you lose your hardware wallet, you can use your seed phrase to recover your cryptocurrency on a new device.

How do I know if my hardware wallet is authentic?

To ensure the authenticity of your hardware wallet, you should always purchase from a reputable retailer and verify the security features of the device, such as holographic seals and tamper-evident packaging.

General

I still haven’t received my shipment. What do I do with this?

Once the orders are shipped out. What we can do is help you guys track your parcels and monitor its current location - but with regards to the date on when you’ll receive the items ordered is already out of our control. For this matter, you can verify and ask for a follow-up of the parcel with the courier chosen.

How do I contact you guys?

Send us a message below! 

Or you may contact us at sales@coinvaultph.com for partnership or any other inquiries.

We have a project/business proposal. Can we schedule an appointment?

Yes, but It will depend on our availability, please do email us first at sales@coinvaultph.com

What hardware wallets support the Ronin hot wallet?

All Trezor hardware wallets support Ronin

Can I secure my NFTs using a hardware wallet?

You can secure your NFTs by connecting a hardware wallet to your hot wallet (Metamask, Phantom, Ronin, Yoroi etc.)

You can also directly transfer your NFTs inside your hardware wallet using a feature of the Ledger hardware wallet.

Do you have a physical store?

No, but we have an office in Quezon City that can cater orders for Pick up.

What's your Shopee and Lazada store?

The links are located in the footer below on this website.

Shipping & Return

Shipping

Do you ship outside Metro Manila?
Yes, we use LBC for transactions within provincial areas. 

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-5 business days to arrive. Provincial areas can take anywhere from 5-8 days. Delivery details will be provided in your confirmation email.


What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. 

Returns

Refund policy-  Unopened items can be returned for full refund shipping covered by buyer Replacement: Opened items have to be inspected to rule out tampering or intentional damage


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and warranty card included in the packaging.

Have a question? Feel free to contact us!